By booking a house cleaning appointment and or domestic work with Valencia Pro Cleaning Agency I (the customer) agree to the following terms of service.
I agree to allow Valencia Pro Cleaning Agency to authorize and charge my credit card.
I agree to do an inspection before the house cleaner leaves.
I agree to call Valencia Pro Cleaning Agency within 24 hours if I have any problems with the service.
If you (the customer) do not do a walk through with the domestic worker(s) and are not satisfied with the cleaning, and if the complaint is made more than 24 hours after the service, Valencia Pro Cleaning Agency referred domestic worker is NOT accountable for the cleaning outcome.
A labor hour is defined as one hour of labor performed by one cleaning professional. Example: 4 LABOR HOURS. If the fee is $40 per labor hour, and a team of 2 completes the job in two hours, that would be $160 total. The same is if a single cleaner completes the job in 4 hours, the fee is still $160. In both examples, 4 labor hours were expended. Having 2 cleaners or 1 cleaner DOES NOT affect the final price, only the time occupying your home.
There is a 3 labor hour minimum for any job, except a 2 hour minimum for weekly/biweekly service. If you have any questions regarding labor hours or billing procedures please call the office prior to your scheduled cleaning.
I have read the following statement.
“Valencia Pro Cleaning Agency is not the employer of the domestic worker referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers’ compensation.”
Failure to Pay: In case of any failure to make payment, you will be notified. If the account goes to collections, you will be responsible for the entire cost, commissions, and interest, which will be handled by collections.
Move out or move in Disclaimer: We are not accountable if the tenant renting a home does not receive a deposit refund. Move outs take twice as long and costs almost double the amount of a deep clean.
Construction Clean up: Construction cleans take at least twice as long and cost almost double the amount of a deep clean. If there is any work being done during the cleaning, the registered house cleaner(s) are not accountable for the cleaning outcome.
Property access: The customer is completely responsible if customer chooses to give referred domestic worker/s key access to their property or hide a key. We strongly recommend that the customer use a hidden lock box. Lock box code can be provided for the domestic worker or Valencia Pro Cleaning Agency.
Laundry Disclosure: The customer is completely responsible if customer chooses to give the domestic worker laundry. Valencia Pro Cleaning Agency referred house cleaners are house cleaning experts only, not laundry experts.
Cancellation Fee Policy: You have 48 hours to cancel or change your appointment. Anything later than the 48 hour notice may result in a $50 cancellation/reschedule fee.
Your reservation may be placed on hold until you respond to this form. Due to cleaning job variation and travel time, there is a 2 hour window of arrival provided at the time of scheduling the job. Cleaners will wait up to a maximum of 15 minutes to be let into any property.
It is prohibited for Valencia Pro Cleaning Agency referred domestic workers to make contracts with clients without paying Valencia Pro Cleaning Agency scheduled fees.
If you are ordering partial house cleaning we ask that you be reasonable with your expectations, let the referred domestic worker see your priority list, and ask them if all the items that you have listed can be accomplished within the amount of time you are expecting them to finish.
Hoarder situations or homes that are extremely disorganized will need home organizational service and/or may need to be referred to a different specialist for your home needs.
Valencia Pro Cleaning Agency reserves the right to refuse service while fees may apply.
Be kind when evaluating the house cleaning work because house cleaning is arduous labor and Valencia Pro Cleaning Agency cleaners are trying their best to meet your expectations. To validate any complaints, leave a written list for the home cleaner, do an inspection with the home cleaner, and report complaints within 24 hours. If you are not happy with the cleaning outcome, we can schedule another cleaner for future appointments. Terms may change without notice.
